SHIPPING

Lashes with Care ships out of Toronto Canada. 

Orders outside of Canada are shipped through a private courier called Stallion Express.  They deliver the packages over the US border and are then relayed to USPS, APC or POST NL. 

All purchased product in the United States are shipped using traceable methods. Once the product is shipped, the tracking number, along with all shipping information will be sent to the customer via email. Once this information has been provided to the customer, the customer assumes all responsibility for lost or damaged packages/product.

It is the responsibility of the customer to contact the courier in the case of a lost or damaged package once the shipping information has been sent to the customer from Lashes with Care via email. Lashes with Care will not be held liable in any case of lost or damaged product/packaging.

Lashes with Care will not be held responsible for international duties on any packages leaving Canada. Lashes with Care has no control over international duties, and the purchaser will be held responsible for any charges imposed.

**Note - Due to the pandemic, delays caused by the postal service may occur and Lashes with Care will not be liable for any late deliveries**

CANADA

• Flat Rate shipping with tracking is available for $12 CAD
• Free over $125CAD.  Expedited with tracking and insurance
• Carrier: Canada Post
• Expected delivery time once the order has been fulfilled: 3-7 business days

USA 

• Flat Rate shipping with tracking is available for $20CAD
• Carrier: USPS
• Expected delivery time once the order has been fulfilled: 5 to 9 business days (if no delays occur).

INTERNATIONAL

**Please write your shipping address in English so that it may be properly delivered to you.  Not doing so may result delays or lost packages which we are not liable for**

• Flat Rate shipping with tracking is available for $30 CAD
• Carrier: Canada Post, APC or POST NL
• Expected delivery time once the order has been fulfilled: 10 to 21 business days.  Delays may occur due to border customs.
• Tracking provided for APC or POST NL.  These companies act as a gateway so once it's delivered to your country, your local postal service will take over and you can use their the tracking number on their tracking system.  

TERMS

• Order fulfillment: Up to 2 business days (Monday to Friday).
• Additional time can be added depending on stock availability and peak shipping seasons.
• For all packages returned to sender due to wrong address, refusal of package or unclaimed package, shipping and handling fees are the customers responsibility and they will be charged accordingly.
• Any inquiries about shipping please track your package according to your location with USPS, APC, POST NL or Canada Post.
• Expected shipping times are NOT guaranteed.  Delays may happen and is out of our control.  Lashes with Care is not held accountable by delays caused by the shipping courier.  

**Please take note that as we are currently taking extra precautions in maintaining strict health and safety regulations in accordance to Governmental recommendations, there might be some slight delays.

LOST/STOLEN/DAMAGED/UNCLAIMED PACKAGES

Lashes with Care is not liable for any items lost, wrong address given, insufficient address given, unclaimed delivery, stolen/miss delivered package (marked delivered yet not received), unregistered/vacant/moved addresses, or damaged during shipment. Postal Service holds full responsibility upon departure from Lashes with Care shipping facility and any additional cost will be covered by the buyer and not Lashes with Care.  

• Customers are advised to file a loss/damage claim directly through the Canada Post, USPS, APC or POST NL. Lashes with Care will provide all necessary information needed to facilitate the claim, but will only initiate filing a claim if deemed a human clerical error on behalf of the retailer. Due to liability of postal service, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed.
• Please note that while lost orders are one of our top priorities, package claims are a long and very extensive process and often take several weeks or more to complete.